Privacy Policy
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Last updated: December 2025
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At Heidelberg Media (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have when interacting with our website heidelbergmedia.ca and our services.
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1. Information We Collect
1.1 Information You Provide
We collect personal information when you:
• Fill out a contact or booking form
• Request a quote
• Subscribe to our emails
• Contact us by phone, text, or email
This may include:
• Name
• Email address
• Phone number
• Business or brokerage name
• Service details or project notes
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser and device type
• Pages viewed
• Time spent on pages
• Referring website
1.3 Cookies & Tracking Technologies
We use cookies to:
• Improve site functionality
• Analyze usage
• Provide a personalized experience
You may disable cookies in your browser settings at any time.
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2. How We Use Your Information
We use the information we collect to:
• Respond to inquiries
• Process bookings and deliver services
• Send updates or marketing communications (you may opt out anytime)
• Improve our website and customer experience
• Maintain internal records
• Comply with legal requirements
We do not sell your personal information.
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3. How We Share Your Information
We may share personal information with:
• Service providers (hosting, analytics, booking tools, email platforms)
• Professional partners assisting with service delivery
• Government authorities if required by law
All third parties must protect your information and use it only for authorized purposes.
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4. Data Storage & Security
We take reasonable technical and organizational measures to safeguard your information.
However, no online system is 100% secure, and we cannot guarantee absolute protection.
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5. Data Retention
We keep your personal information only as long as necessary to:
• Provide services
• Manage business records
• Meet legal obligations
You may request deletion of your information at any time.
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6. Your Rights
You may have the right to:
• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent for marketing communications
• Ask how your information is used
To exercise your rights, contact us at hello@heidelbergmedia.ca
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7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
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8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect information from children.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
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10. Contact Us
If you have questions or requests related to this Privacy Policy, please contact:
Heidelberg Media
Email: hello@heidelbergmedia.ca
Phone: 780.239.9848
Website: heidelbergmedia.ca